AI automation for high-end businesses
At eleven p.m., a client asks a question on your site. The answer arrives, accurate, in your tone; the delicate question waits for your team in the morning.
This service belongs to behind the scenes.
Déclic puts artificial intelligence to work for high-end businesses on specific tasks: a chat that answers frequent questions, requests sorted and routed to the right person, summaries of files, and draft replies your team reviews before sending. AI writes the first draft; your team keeps the decision.
For tasks that don’t need AI (emails, reports, reminders), see process automation.
Signs it’s time
- The same questions come in every day, by email or phone.
- Requests arrive through several channels and wait to be sorted.
- Your team spends time reading long files to pull out the essentials.
- Clients write in the evening, when no one is there to answer.
Four moments where AI prepares the ground
A chat on your site
That answers from your own information, and hands over to a person when needed.
Request sorting
Each message is classified and routed to the right person, with a summary.
Summaries
A long file, an email thread or a meeting reduced to the essentials.
Draft replies
A ready draft your team reviews, edits and sends.
How we work, step by step
- 01Choose the right case The one that saves the most time with the least risk.
- 02Gather your sources The AI answers from your documents, policies and tone, not the internet at large.
- 03Build and test With real questions from your clients, until the answers are right.
- 04Launch with human review At first, everything goes through your team; we widen it once trust is there.
- 05Maintain Updates, answer-quality monitoring, adjustments.
People keep the final say
AI doesn’t replace your team: it takes the first draft off their plate. Anything that commits the business, an important reply, a decision about a client, is approved by a person.
Privacy and Law 25
In Quebec, a person must be informed when a decision about them is based solely on automated processing. We design tools so a person keeps the decision, limit the information sent to the AI, and assess privacy factors before launch.
Hosting and maintenance
We host and maintain these tools: updates, security, quality monitoring and support.
Sweep
For Sweep, we built an AI chat into the web app: each user can ask questions of their own trading journal. Sweep’s story
Frequently asked questions
Will the AI answer our clients unchecked?
Only if you decide so, and only for simple questions. By default, what matters goes through your team.
Where do the answers come from?
From your own information: website, documents, policies. Not the internet at large.
Is our data used to train the AI?
We choose services that don’t use your data to train their models, and limit what is sent to them.
Where should we start?
With the simplest, most frequent case, often the questions that come up every day.
Who handles maintenance?
We do. Hosting and maintenance are part of the service.