In short. We collect only the information needed to answer your requests and improve our site. We never sell it. You can access it, have it corrected or ask for it to be deleted at any time.
Who we are
This site is operated by Agence Déclic inc., doing business as Déclic, in Montreal, Quebec.
Person in charge of protecting personal information
Mateo, founder and president Email: info@agencedeclic.ca
This person ensures this policy is followed and answers any question or complaint.
Information we collect
When you fill in the contact form: your name, email, phone number (optional), company name, website address, and the information you share about your project and budget.
When you subscribe to the newsletter: your email.
When you browse the site: technical data such as pages viewed, device type and where the visit came from, through cookies. Non-essential cookies are only activated with your consent.
What stays on your device. If you start the form without sending it, your answers are kept for 7 days in your browser, on your device only, so you can pick up where you left off. They are never sent to us unless you submit the form. You can erase them at any time with the “Clear my answers” link below the form.
Appointments and reminders. After sending the form, you can book a first call in our Google calendar; Google Calendar then receives the information you enter there. If you don’t book right away, Espace Déclic may send you a few email reminders, then stops. To stop receiving them, write to us at info@agencedeclic.ca. Your request is kept in Espace Déclic, our request-tracking tool, then deleted after 24 months.
Why we use it
- To answer your request and prepare a first call.
- To send you the newsletter, if you subscribed.
- To understand how the site is used and improve it.
- To measure the effectiveness of our advertising, if you agreed to it.
We don’t use your information for any other purpose without your consent.
Your consent
By submitting the form, you consent to our using your information to answer your request. You can withdraw your consent at any time by writing to the person in charge, or by changing your cookie choices through the “Cookie settings” link at the bottom of every page.
Who we share it with
We never sell or rent your information. We use suppliers to run the site and our tools:
| Supplier | Purpose | Server location |
|---|---|---|
| HostArmada | Website hosting | Toronto, Canada |
| Google Workspace | Email and appointments (Google Calendar) | Canada and United States |
| Google Analytics (only with your consent) | Site statistics | Canada and United States |
| Espace Déclic | Processing requests | Canada |
| Google Ads (only with your consent) | Advertising measurement | United States |
| Meta: Facebook and Instagram (only with your consent) | Advertising measurement | United States |
| Microsoft Clarity (only with your consent) | Browsing analytics | United States |
If you have accepted advertising cookies, your email and phone number are sent to Google and Meta in encrypted (hashed) form, only to measure the effectiveness of our advertising.
Some of these suppliers store data outside Quebec. Before entrusting information to them, we assess whether it will be adequately protected, as the law requires.
How long we keep it
Requests that don’t lead to a mandate are kept for 24 months, then deleted. Information related to a mandate is kept for as long as our accounting and tax obligations require. You can unsubscribe from the newsletter at any time.
How we protect it
Access limited to those who need it, encrypted connections, strong passwords and suppliers chosen for their security practices. If a confidentiality incident presents a risk of serious injury, we notify the people affected and Quebec’s Commission d’accès à l’information.
Your rights
At any time, you can:
- find out what information we hold about you and get a copy;
- have it corrected if it’s inaccurate;
- ask for it to be deleted, subject to our legal obligations;
- withdraw your consent;
- receive your information in a structured, commonly used technological format.
To exercise these rights, write to the person in charge. We respond within 30 days. If you’re not satisfied with our answer, you can contact Quebec’s Commission d’accès à l’information.
Changes
We may update this policy. The date of the last update appears at the top of the page.
Contact us
Mateo · info@agencedeclic.ca · Montreal, Quebec